Northern Grid for Learning - School Broadband, eSafety, Learning Resources and More

Contact Information for Technical Support Queries

Mark Vinnicombe
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Mobile: 07917070276
Office Tel: 0191 4611844

The Northern Grid for Learning uses the regional learning platform to provide access to a range of resources and communication channels. This is to help local authority members, network managers, technicians and others to keep informed of developments and changes to the regional broadband network and associated technologies.

General Enquiries

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Tel: 0191 461 1844

Address:
Northern Grid
11 Vance Business Park
Norwood Road
Gateshead
NE11 9NE

Video Conferencing

For technical questions about the Northern Grid Video Conferencing service:

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Tel: 0191 4611844
Mobile: 07917070276

For questions about using Video Conferencing to support teaching and learning:

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Tel: 0191 461 1844

Broadband Queries

- Easynet is Northern Grid's preferred ISP and is owned by BSkyB.

Sites experiencing problems can contact the dedicated Northern Grid support helpdesk at Easynet on:

Please do not use any Support Numbers found on the Easynet website, these are generic support numbers and using these will slow down Easynet's ability to troubleshoot your issue. Always use the support number listed above for fault management. When you talk to the support desk always, make sure you are supplied a ticket number

Caches

To report faults regarding the Equiinet CachePilots please contact the Easynet support line:

If you have a technical query contact Mark Vinnicombe on
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Tel: 0191 4611844

If you want to find out how to order a new cache or to move up to the CachePilot Plus or CacheMax, contact Gerry Boynes on:

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Tel: 0191 4611844

Learning Platforms

For technical problems with the Netmedia Learning Platforms contact the Easynet
Support line:

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Local Area Network Health Checks

There is a charge for this service
If you are interested in a Health Check for your school’s local area network contact:
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Click here for more information about the Health Checks

E-Safety

If you want information on E-Safety requirements and how Northern Grid can help you improve E-Safety contact:

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Events and News

If you would like information about our current events and newsletters or wish to be added to our regular information mailing list, please contact:

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Content, Products and Services

For queries about content product and services contact:

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